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Airtel CEO – Caution Message About Online Frauds


by Sanjeev


Jul 20, 2022

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Online frauds & phishing attacks are becoming so commonplace that a number of service providers such as Airtel have been sending emails cautioning customers to beware of such fake emails and smses. One such email that I received is reproduced here verbatim

Caution email from Airtel

Dear Customer,

Recently, a cyber-fraudster posing as an Airtel executive called up an Airtel customer on the pretext of updating his Know Your Customer (KYC) form, tricked him into revealing his bank details and transferred a large sum of money from his bank account. Unfortunately, such instances of cyber fraud are now becoming alarmingly frequent. So, I urge you to be vigilant. Common instances of fraud include:

• Fake UPI handles/websites: There are several fake UPI apps and ecommerce websites which appear authentic in design through the usage of NPCI, BHIM words and logos. If you download one of these, you will be asked to enter all your bank details as well as your MPIN thereby granting the fraudster in question complete access to your bank details.

• Fake OTPs: The fraudster calls the customer claiming to be from a bank/financial institution and asks for account details or an OTP to unblock/renew the existing bank account. The details are then used to withdraw money from the customer’s bank account.

To safeguard from these frauds, here is a list of precautions you can follow-

• Never share any financial or personal information like your customer ID, your MPIN, your OTP etc over the phone, SMS or email.

• Do not follow instructions in any SMS sent from an untrusted source. Delete such SMSes instantly.

• Do not open suspicious websites and apps nor fall prey to unbelievable offers or prices on such sites.

• Do not share your personal and financial information with unknown apps claiming to be UPI apps.

• Do not provide any confidential information via email or click on any suspicious link in your email, even if the request seems to be from authorities like the Income Tax Department, Visa or MasterCard, etc.

• Do not open unexpected email attachments or instant message download links.

• Do not access payment options or make payments from computers in public places like cyber cafés or even from unprotected mobile phones.

• Additionally, installing anti virus software will help. It scans every file you download and protects you from malicious files.

One more thing you can do is to use Airtel Safe Pay which is a very sound way to avoid fraud. Airtel Safe Pay is simply the safest method of paying online in the country. It provides an additional layer of security for every transaction. In other words, before you actually make a payment, our network intelligence throws up a message asking you to confirm the transaction. And the money only leaves your account once we have received your approval, thereby ensuring you are not vulnerable to fraudsters.

For now, to be on Airtel Safe Pay you need to open an Airtel Payments bank account. To open an account, click here. If you already have an Airtel Payments bank account, click here to activate Safe Pay.

With a maximum balance of INR 2 Lakh and attractive interest rates of 6% on deposits from 1 to 2 lakhs, Airtel Payments Bank is also a perfect secondary account for all your transactions. You can easily link a UPI app to your account as well.

These are uncertain times and cybercrime is on the rise. So, l urge you therefore to pay heed and proceed with care. Meanwhile, any feedback on what we at Airtel could do to further help is very welcome.

Stay safe. Bank safe.

Gopal Vittal
CEO – Airtel

The key takeaways from this are:

1. DO NOT open emails unless you trust the sender. They could be sent as part of online frauds.

2. Always ensure that you have a good anti virus  installed on your system.

3. DO NOT ever share any OTP with anyone who calls up for the same.

Prevention is the key to protect yourself from online frauds and phishing attacks.

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